Customer Experience Training

We Teach You to Fish

If you’re craving change and want to take your customer experience and/or customer service programs to the next level, we’ll get you there together.

Ask us about a customized training—delivered at your offices or via video webinars—that helps you and your team improve the engagement, efficacy, and success of your CX/CS initiatives.

Training Topics

  • What are the key interactions that impact customer experience for our organization?
  • Where should we invest to optimize CX?
  • Should we offer more/different contact mechanisms for customers?
  • How should we handle online complaints and customer reviews?
  • What’s the best way to collect customer feedback?
  • How can we tie our social media and customer support work together?
  • How fast must we respond to customers in social media?
  • How do we calculate ROI for our customer experience efforts?
  • What software and other resources are needed to accomplish our CX objectives?
  • What roles and responsibilities do we need on our CX/CS team(s)?

Many more topics available. Let’s put together a 1 or 2-day program to fit your exact needs.

In addition to our CX/CS training, we also offer customer experience consulting for our clients, as well as customer service consulting.

Speak to a Convince & Convert Strategist

Let's schedule a call to chat about your marketing goals and challenges. A Convince & Convert strategist will get back to you within 1 business day (or sooner) to schedule your call. We can't wait to chat with you!