Customer Experience Training

We Teach You to Fish

If you’re craving change and want to take your customer experience and/or customer service programs to the next level, we’ll get you there together.

Ask us about a customized training—delivered at your offices or via video webinars—that helps you and your team improve the engagement, efficacy, and success of your CX/CS initiatives.

Training Topics

• What are the key interactions that impact customer experience for our organization?
• Where should we invest to optimize CX?
• Should we offer more/different contact mechanisms for customers?
• How should we handle online complaints and customer reviews?
• What’s the best way to collect customer feedback?
• How can we tie our social media and customer support work together?
• How fast must we respond to customers in social media?
• How do we calculate ROI for our customer experience efforts?
• What software and other resources are needed to accomplish our CX objectives?
• What roles and responsibilities do we need on our CX/CS team(s)?

Many more topics available. Let’s put together a 1 or 2-day program to fit your exact needs.

In addition to our CX/CS training, we also offer customer experience consulting for our clients, as well as customer service consulting.